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The What’s and Why’s of Design Research

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Reboot is a service design firm. We use ethnographic approaches to help leading institutions develop solutions that improve lives and livelihoods.

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Over at http://t.co/f8BIdVBk @cdjeremy shares reflections & insights from last week's #pdfapplied hackathon http://t.co/qFsL3xjc #pdf12 - 4 days ago

And highlights a ? dear to our hearts: @Veinesque: How can we re-design public services with the perspective of the citizen-user at core? - 5 days ago

At #civicmedia @Veinesque notes that sub-par customer service from US gov is because “we have lost touch with the people we actually serve” - 5 days ago

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