Whether it’s a product, service, strategy, or operational model, every project has multiple paths to success, each with a different set of strengths and trade-offs. We use design synthesis tools such as ecosystem diagrams to help clients strategically assess various approaches. We use stakeholder expectation maps and user journey maps to connect client capacities to their own visions and to the needs of those they serve.

We do this by working hand-in-hand with our clients’ teams across organizational divisions. From beginning to end, our process ensures collective agreement on goals and shared ownership of outcomes. We also work closely with end-users, various ecosystem stakeholders, and subject matter experts as appropriate to leverage the full spectrum of expertise and to ensure all possibilities are considered.

Reboot takes an active role in implementation. We don’t simply hand off designs or strategy documents, we roll up our sleeves and get all hands on deck to ensure our clients’ visions are accurately realized. We have experience identifying and managing strategic partnerships, overseeing program roll-out, and leading communications initiatives, whatever it takes to ensure optimal results delivery.

At this stage, we also train our client teams using both formal documentation and hands-on approaches so they can independently manage and grow programs well into the future. In short, we teach our clients to fish.

We define success as measurable, durable positive change, and we don’t accept anything less. If we don’t know how well a solution performs, we won’t know how to make it better.

To this end, Reboot measures the impact and progress of solutions to ensure original goals are met or exceeded, with an eye towards future improvements. Projects are evaluated based on client, sector, and other globally significant indicators. From formal surveys to participatory evaluation to rapid appraisal, we work with clients to determine which impact evaluation models are most appropriate for each project. We document and, where possible, share results to encourage learning in relevant interest communities and to advance our collective wisdom.

Whether it’s training, facilitated workshops, or just good old-fashioned brainstorming, we welcome opportunities to share our ideas and approaches. Working globally across a broad range of sectors, our leadership has a history of applying intra-disciplinary perspectives and unique insights to today’s challenges.